FAQ
FAQ Guide
Never Quit Brand LLC
Updated Version 001 ● October 22, 2022
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Never Quit Brand LLC
4464 Lone Tree Way
Antioch, CA 94531
(510) 421-3328
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© 2022 Never Quit Brand LLC. All rights reserved.
Never Quit Brand LLC 4464 Lone Tree Way, Antioch, CA 94531
Phone: (510) 421-3328 – Fax: (866) 534-1359 Website: www.neverquitbrand.com
Trademarks
All Never Quit Brand, Hamilton Martial Arts Academy, Round 12 MOTIVATIONAL MASTERY Podcast, The Master Life Book, Never Quit – The Journey of a Million Miles book and Audiobook Logo images are registered trademarks of Never Quit Brand LLC. All other trademarks or registered trademarks are the property of their respective owners.
Disclaimer
The information provided in this document is provided "as-is" without warranty of any kind. Never Quit Brand LLC disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Never Quit Brand LLC be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Never Quit Brand LLC or its suppliers have been advised of the possibility of such damages.
Document Lifetime
Never Quit Brand LLC may occasionally update online documentation between releases of the related software. Consequently, if this document was not downloaded recently, it may not contain the most up-to-date information. Please refer to www.[website].com for the most current information.
From the Web site, you may also download and refresh this document if it has been updated, as indicated by a change in this date: October 22, 2022.
Where to get help
Never Quit Brand LLC support, product, and licensing information can be obtained as follows.
Product information — Documentation, release notes, software updates, and information about Never Quit Brand LLC products, licensing, and service, are at our website at:
Technical support — Go to http://www.neverquitbrand.com and select Support. On the Support page, you will see several options, including one for making a service request. Note that to open a service request, you must have a valid support agreement.
Your comments
Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Please send your opinion of this document to the contact page at:
If you have issues, comments, or questions about specific information or procedures, please include the title and, if available, the product number, the revision, the page numbers, and any other details that will help us locate the subject that you are addressing.
ORDERS & SHIPPING
Can I change/cancel my order?
Because we ship quickly, we usually can’t change or cancel your order after fulfillment is assigned. Please check your receipt for details. – However, if you email us at info@neverquitbrand.com we’ll do our best. Rest assured though, we will take care of you one way or the other. Never Quit Brand appreciates YOU as our customer!
How long before my order ships?
We usually ship within 1-2 business days after your order is placed. If you don’t receive a confirmation email after placing your order, please let us know!
What forms of payment do you take?
Most major credit cards and PayPal.
What are your shipping methods?
We ship via the USPS, and DHL for international orders.
How much does shipping cost?
Standard & expedited shipping rates within the United States including Alaska, Hawaii, and Puerto Rico, are listed on our checkout page. You will receive an email with your tracking number once your order ships.
Can I place my order over the phone?
Sorry orders cannot be placed over the phone. Please order t-shirts and products directly from the Never Quit Brand website. Reach out to us by email if you have any questions: info@neverquitbrand.com
RETURNS
Can I return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@neverquitbrand.com. Please note that returns will need to be sent to our shipping facility address: 11201 Ed Brown Rd., Unit A, Charlotte, NC 28273
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@neverquitbrand.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@neverquitbrand.com.